Information We Collect
We collect information you provide directly to us, as well as information gathered automatically when you interact with our website and services.
Information You Provide
- Name, email address, phone number, and shipping address when placing orders
- Payment information processed securely through our payment providers
- Communications you send to us (support tickets, emails, contact form submissions)
- Account information if you create an account on our website
- Product registration and warranty claim details
Information Collected Automatically
- Device information (browser type, operating system, device identifiers)
- Log data (IP address, access times, pages viewed, referring URL)
- Usage data (how you interact with our website and services)
- Location data (general geographic location based on IP address)
How We Use Your Information
We use the information we collect for the following purposes:
- Process and fulfill your orders, including shipping and payment processing
- Provide customer support and respond to your inquiries
- Send order confirmations, shipping updates, and transactional emails
- Process warranty claims and product registrations
- Improve our products, services, and website experience
- Send marketing communications (with your consent, which you can withdraw at any time)
- Detect and prevent fraud or other unauthorized activities
- Comply with legal obligations and enforce our terms of service
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use
- Essential cookies: Required for website functionality (cart, authentication)
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used to deliver relevant advertising (only with your consent)
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Third-party services
We share your information with trusted third parties only as necessary to provide our services:
- Analytics: Google Analytics and Firebase for website and app usage insights
- Crash reporting: Firebase Crashlytics for diagnosing app errors
- Authentication: Google Sign-In for account creation and login
- Advertising: Google AdSense for contextual ads
- Database and storage: Supabase for user data and app backend
- Shipping carriers: USPS, UPS, and FedEx for order fulfillment
- Email services: For transactional and marketing communications
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third-party service providers are contractually obligated to protect your data.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- All data transmitted between your browser and our servers is encrypted via TLS/SSL
- Payment information is processed by PCI DSS-compliant payment providers
- Access to personal data is restricted to authorized personnel only
- Regular security audits and vulnerability assessments are conducted
- Data backups are encrypted and stored securely
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Portability: Request your data in a machine-readable format
- Restriction: Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us at info@openppg.com. We will respond to your request within 30 days.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@openppg.com
OpenPPG, Northeast Ohio, USA
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.